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Welcome to Gardene Supply Sales! We’re here to help you cultivate a beautiful garden with ease. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact our customer service team.
Product Questions
What types of products do you offer?
We specialize in a wide range of gardening essentials, including elevated garden beds, grow lights, greenhouse kits, trellises, and tools. Our menu covers everything from Amaryllis & Flowers to Garden Carts, designed to support gardeners in creating thriving outdoor and indoor spaces.
Are your products suitable for beginners?
Absolutely! Our products are crafted for gardeners of all levels, from novices to experts. We focus on user-friendly designs, such as easy-to-assemble greenhouse kits and durable garden tools, to help anyone get started with confidence.
Do you offer organic or eco-friendly options?
While we prioritize quality and durability, many of our items like bamboo grow lights and elevated planters are designed with sustainability in mind. Check product descriptions for specific eco-friendly features.
Shipping and Delivery
Where do you ship to?
We proudly deliver worldwide, except for certain remote areas and parts of Asia due to logistical limitations. Our goal is to bring premium gardening solutions to enthusiasts across the globe.
How long does shipping take?
- Standard Shipping ($12.95): Processed within 1-2 business days, then delivered via DHL or FedEx in 10-15 days after shipment.
- Free Shipping (orders $50+): Processed within 1-2 business days, then delivered via EMS in 15-25 days after shipment.
How can I track my order?
Once your order ships, we’ll email you a confirmation with tracking details. You can monitor your package from our facility in Hayward, California, right to your doorstep.
Are there any extra fees for international orders?
Yes, customs fees or import taxes are the responsibility of the recipient. We handle international regulations, but delays or fees beyond our control may occur.
Returns and Exchanges
What is your return policy?
If you’re not satisfied, you can return products within 15 days of receipt for a refund or exchange. Please contact us at [email protected] to start the process.
Do I need to pay for return shipping?
Return shipping costs may apply unless the item is defective or incorrect. Our team will guide you through the steps when you reach out.
How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive the returned items. You’ll be notified via email once complete.
Payment and Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information safe?
Yes, we use encrypted payment systems to protect your data. Your security is our priority.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders faster and access exclusive offers.
General Inquiries
What is Gardene Supply Sales known for?
We’re dedicated to cultivating beautiful gardens since day one, offering reliable tools, supports, and accessories for global gardeners. Our focus is on efficiency, quality, and customer satisfaction.
How can I contact you?
Reach us at [email protected] or visit our address: 1011 Devon Dr, Hayward, US 94542. We’re happy to help with any questions!
Do you offer discounts or promotions?
Yes, we occasionally run promotions—keep an eye on our website or sign up for updates to stay informed about free shipping on orders over $50 and other deals.
Thank you for choosing Gardene Supply Sales! We’re committed to supporting your gardening journey with top-notch products and service. Happy gardening!