Our Commitment to Your Gardening Success

At Gardene Supply Sales, we understand that gardening is more than just a hobby—it’s a passion. That’s why we’re committed to ensuring your complete satisfaction with every purchase, from our innovative Bamboo Grow Lights to our sturdy Elevated Garden Beds. Just as we carefully design our products for reliability and performance, we’ve created straightforward shipping and returns processes to support your gardening journey.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipping
    • Includes tracking and insurance
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipping
    • Includes basic tracking

Shipping Note: We ship globally, excluding some Asian countries and remote areas. Delivery times may vary based on destination and customs processing.

Returns & Exchanges Policy

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of items. This gives you ample time to inspect your products and ensure they meet your gardening needs.

Step-by-Step Return Process

  1. Contact Our Support Team

    Email us at [email protected] within 15 days of receiving your order. Include your order number and the reason for your return or exchange.

  2. Receive Return Authorization

    Our team will review your request and provide you with a Return Authorization Number and shipping instructions if your return is approved.

  3. Package Your Items

    Carefully pack the items in their original packaging, including all parts and accessories. Please include a copy of your original order confirmation or packing slip.

  4. Ship Your Return

    Ship your return to our warehouse address using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.

  5. Receive Your Refund or Exchange

    Once we receive and inspect your returned items, we’ll process your refund or ship your exchange within 3-5 business days.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:
Hello Gardene Supply Sales Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Product(s) to Return: [Product Name(s)] Reason for Return/Exchange: [Please describe the issue or reason] Preferred Resolution: [Refund / Exchange for (specific product)]
Please provide instructions for returning the item(s).

Thank you,
[Your Name]

Refund Processing

  • Processing Time: Refunds are processed within 3-5 business days after we receive your return
  • Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Processing

  • We’ll ship your replacement product once we receive your return
  • If the exchange item costs more, we’ll invoice you for the difference
  • If the exchange item costs less, we’ll refund the difference
  • Standard shipping rates apply for exchange shipments

Non-Returnable Items

To ensure the safety and quality of our gardening products, the following items cannot be returned or exchanged:

  • Grow Light Fixtures & Bulbs – Due to their delicate nature and specialized handling requirements
  • Grow Bags – For hygiene reasons once opened or used
  • Custom or personalized items
  • Products that show signs of use, damage, or missing original packaging

These exceptions help us maintain the high quality standards our customers expect from products like our Greenhouse Kits and Garden Tools.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product
  • We’ll arrange for a replacement at no additional cost
  • In some cases, we may ask you to return the item, and we’ll cover the return shipping

Need Help?

Our customer support team is here to assist you with any questions about shipping, returns, or exchanges.

Email: [email protected]

Response Time: Within 24-48 hours during business days

We’re committed to ensuring your gardening experience is as rewarding as watching your plants grow with our Flowering Bulb Gardens and Flower Supports & Trellises!

Thank you for choosing Gardene Supply Sales for your gardening needs. Happy gardening!