Term and Conditions

Welcome to Gardene Supply Sales

At Gardene Supply Sales, we believe gardening is more than just a hobby—it’s a passion that brings joy and fulfillment. These Terms and Conditions outline the agreement between you and Gardene Supply Sales regarding your use of our website and purchase of our products. By accessing our website or making a purchase, you agree to these terms.

1. User Obligations and Responsibilities

Account Registration

While you can browse our website without registration, creating an account enables faster checkout and order tracking. You are responsible for:

• Maintaining the confidentiality of your account credentials
• Providing accurate and current personal information
• All activities that occur under your account
• Notifying us immediately of any unauthorized account use

Website Usage

You agree to use our website for lawful purposes only and not to:

• Engage in any fraudulent activities
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality
• Post or transmit harmful content

2. Products and Services Description

Product Quality

We take pride in offering high-quality gardening products designed for reliability and performance, including our innovative Bamboo Grow Lights, sturdy Elevated Garden Beds, and reliable Greenhouse Kits.

Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However, we reserve the right to correct any errors and update product information as needed.

Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you promptly and provide alternatives or cancel the item from your order.

3. Orders and Payment Terms

Order Process

Placing an order constitutes an offer to purchase our products. We reserve the right to accept or decline orders for any reason, including:

• Product availability
• Errors in product or pricing information
• Suspected fraudulent activity
• Shipping restrictions to your location

Order Confirmation

After placing an order, you will receive an order confirmation email. This email confirms we have received your order but does not constitute acceptance. Order acceptance occurs when we ship your products.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. Your payment information is encrypted and handled according to industry standards.

Pricing and Taxes

All prices are listed in US dollars. You are responsible for any customs duties, taxes, or fees imposed by your country’s import regulations.

4. Shipping and Delivery

Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order ships.

Shipping Methods

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping – Available for orders over $50 via EMS (15-25 business days after shipping)

Shipping Areas

We ship globally, excluding some Asian countries and remote areas. Delivery times may vary based on destination and customs processing.

Delivery Responsibility

Once products are delivered to the shipping address you provided, the risk of loss passes to you. You are responsible for inspecting delivered items and reporting any issues within 48 hours of delivery.

5. Returns, Exchanges, and Refunds

Return Policy

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for return:

• Items must be in original condition with packaging
• All parts and accessories must be included
• A copy of the original order confirmation must be included

Non-Returnable Items

For safety and quality reasons, the following cannot be returned:

• Grow Light Fixtures & Bulbs (due to delicate nature)
• Grow Bags (for hygiene reasons once opened)
• Custom or personalized items
• Products showing signs of use, damage, or missing original packaging

Return Process

1. Contact our support team at [email protected] within 15 days
2. Receive return authorization and instructions
3. Package items securely in original packaging
4. Ship using a trackable method (return shipping costs are your responsibility unless due to our error)

Refunds

Refunds are processed within 3-5 business days after we receive and inspect returned items. Original shipping fees are non-refundable unless the return is due to our error.

6. Intellectual Property

Website Content

All content on our website, including text, graphics, logos, images, and product designs, is the property of Gardene Supply Sales and protected by intellectual property laws.

Use Restrictions

You may not:

• Copy, reproduce, or distribute website content without permission
• Use our trademarks or logos without written consent
• Reverse engineer or attempt to extract source code from our website
• Use automated systems to gather information from our website

7. Limitation of Liability

Product Use

Our products are designed for gardening purposes as described. Gardene Supply Sales is not liable for:

• Misuse of products beyond their intended purpose
• Damages resulting from improper installation or use
• Individual plant growth results, as these depend on various environmental factors

Website Availability

We strive to maintain website availability but are not liable for temporary unavailability due to maintenance or circumstances beyond our control.

Maximum Liability

To the extent permitted by law, Gardene Supply Sales’s total liability for any claim related to your use of our website or products shall not exceed the purchase price of the products in question.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our data practices as described in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved in the courts located in Hayward, California. We encourage you to contact us directly at [email protected] to resolve any issues before pursuing formal proceedings.

10. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes constitutes acceptance of the modified terms.

11. Contact Information

We’re here to support your gardening journey with our quality products and dedicated customer service. Thank you for choosing Gardene Supply Sales!

Thank you for trusting Gardene Supply Sales for your gardening needs. We’re committed to ensuring your gardening experience is as rewarding as watching your plants thrive with our quality products and support.